Premier Field Engineer
JOB DESCRIPTION
Position Title: Infrastructure Premier Field Engineer - Manageability
Department: Premier Field Engineering, CSS, Southeast Asia Region (SEA)
Reports To: Premier Field Engineering Manager, SEA
Responsibilities:
Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
Collaborate with internal groups and teams, partners, industry (account teams, product teams, CSS, PFE, MCS, COE)
*Responsible for providing high-availability assistance and/or on-site requiring travel. Scheduled travel is expected to be more than 50%. Overnight travel is expected for critical reactive onsite technical support.
Experience and Skills Requirement:
Candidates must have 3-6 years experience in technical support within large network environments; have strong customer service, problem solving, communication skills and technical writing skills, and the ability to work in a team environment.
Must have solid understanding of client/server, networking, and Internet technologies fundamentals and with sufficient technical depth to communicate with development and other internal organizations at a peer level
Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers
Demonstrated aptitude for providing exceptional customer service in politically charged environments
Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development
Ability to apply technology to improve existing products and systems at customers and for internal use
Primary Technical Expertise Requirements:
Must possess superior knowledge and demonstrated technical proficiency in System Center Configuration Manager and System Center Operations Manager in design and deployment, implementing, supporting and troubleshooting
The successful candidate must possess excellent knowledge of TCP/IP and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools and packet sniffers and\or Netmon.
Secondary expertise in more than one of the following products:
Windows Server and Active Directory, Data Protection Manager
Education:
University degree, preferably in Computer Science, is required.
MCM, MCITP and MCSE strongly preferred. Will consider related field (or equivalent) experience.
