Anybody interested can forward their CV through me.
PT Petrosea Tbk is an internationally recognised multidisciplinary engineering, construction and mining company which has been operating in Indonesia for around 35 years.
Services & Support Officer
Reference No. MIS0001
Department: MIS/IT
Job Type: Contract
Location: Jakarta
Post Date: 29 Aug 2008
Closing Date: 30 Nov 2008
Major: Computer Science / Information Technology
Education: S1
Experience: 2 years
Job Description
- Ensure Customer Satisfaction
- Provide Multi Support Company Core
- Service Management Initiate & proactive
- Service and Problem Management
- Support Integrity Development
- Reduce Call Centre Cost
- Addressing problem area proactively
- Printer Server Administrator
- Helpdesk KPI
- Customer Update Knowledge
- Helpdesk Information research
- Responsible on proactive assistance and support for Global Group Support : Indonesia, Australia, New Zealand, Pakistan, Thailand, Saudi, Singapore, India
- Share some knowledge skill between each other in the group
- Working together with Corporate Trainer to provide a proper training of each Custom Developed Business Application and Ad-Hoc Training required by users
Requirements
- Good command in English both oral and written
- Excellent phone manners
- Experience in Call Centers
- Computer Support/Service desk on answering phones
- Experience and Good knowledge of Networking and Operating System (Windows XP and Vista)
- General basic knowledge on applications on Windows
- Preferably female
- Microsoft Certified Desktop Support Technician (MCDST) an advantage
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